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Frequently Asked Questions

frequently_asked_questions

 

1) Why order on Deconlinestore.com? Selling online is it safe?

Deconlinestore.com is owned by Deco Mobili srl. It is reputable website aimed at furniture products trade (furniture and accessories) and online services. Deconlinestore.com allows its customers to make telematics purchases in safety, thanks to guaranteed payment systems. A careful and timely customer service will be able to provide any additional information and techniques explanations if necessary.

2) What requires the registration on Deconlinestore.com?

By registering for free on Deconlinestore.com the Customer may: take advantage of discounts on the products on offer; save the contents of the cart for subsequent purchases (once logged saving is automatic); make purchases simply by typing e-mail address and password, without having to rewrite personal data at every access; subscribe to the newsletter and receive information on promotions and latest arrivals. The personal data will remain confidential and for no reason will be given to third companies.

3) Deconlinestore.com has a dealer?

Deco Mobili Srl that, for over forty years is specialized in furnishings traditional sale and online sales too, owns Deconlinestore.com.  Its exhibition area of about 20,000 square meters covers nine floors and is located in Martina Franca (Puglia). For more information click here. We remind our customers that it is possible to pick up for free goods in our warehouse, in Martina Franca, through written communication to our Customer Care Service at

4) How to place an order?

Customers can access an extensive catalog of categorized articles. Clicking on the product of interest the customer will see a tab that contains item price, photo gallery, descriptions and technical information such as, for example, the dimensions and colors available. The site give the possibility to customize orders in finishes and colors and, if necessary, contact a personal adviser. Once selected all the product of interest and inserted in the cart, in a few clicks, the customer will enter the page of payment and shipping preferences. We remind our customers that Deconlinestore.com periodically carries out promotional campaigns and gives its customers coupons and/or loyalty discounts. Deconlinestore.com invites the customer, in order to avoid misunderstandings, to complete quickly the purchasing process, ensuring that the promotional product does not run out before concluding the transaction undertaken. Please note that not all the products within your shopping cart are as booked and then, as long as their purchase is not completed, other customers can purchase the products.

5) How can I check the status of my order?

The customer can check the status of the order by log in the personal account. There the customer will see a list of all his orders. He can check the progress and the status of each order.

6) What methods of payment can be used on Deconlinestore.com?

Deconlinestore.com offers the possibility to comfortably pay by Credit Card, PayPal, Bank Transfer and Cash on delivery). For more information about payment methods, please visit the appropriate section by clicking here. We remind our customers that all prices listed online are inclusive of VAT.

7) It is possible to buy through financing term loan?

The site www.deconlinestore.com thanks to an agreement with Consel SpA (www.e-consel.it), a finance company of Gruppo Banca Sella offers its users two modes of financing for Italian resident only. For more information, please contact

8) Transactions on Deconlinestore.com are secure?

Online transactions are protected by advanced encryption techniques such as the Secure Socket Layer (SSL), a standard protocol that ensures the secure exchange of data. For more information about transaction security, please see the Terms and Conditions by clicking here.

9) What are the shipping times?

Deconlinestore cannot proceed to execute the order, and then the delivery of the purchased product, until the payment has been fully and finally received and verified (with the exception of Cash on Delivery method of payment). The expected delivery date of the order will depend also on the availability and type of product chosen by the customer. If the product ordered is in stock it will be shipped immediately.  Deconlinestore.com agrees to comply with the delivery time announced on the web portal. If the customer makes an order of customized products, the processing times may vary, depending on quality handmade production process. In any case, if unexpected events may slow the order, Deconlinestore.com will inform the customer in order to agree with the best delivery solution. The information about shipping and delivery times is within the General Conditions of Sale. For further information, the customer can write an e-mail to:

10) What are the shipping costs?

Depending on the composition of the shopping cart, during the order confirmation, shipping costs will depend on the value determined through a conversion factor that translates a volume in kilograms taxable (chargeable weight). 

11) How Deconlinestore.com ship the ordered products?

The order made by the customer will be processed by Deconlinestore.com logistic service through the best partner courier, specialized in handling fragile product. The ordered products will be delivered with packing at street level. Assembly and delivery to the floor are not included For further information, the customer can write an e-mail to:

12) Is there an assembly service? What are the costs?

Deconlinestore.com does not provide the assembly of purchased products, and it will provide delivery at street level (truck side) with express courier. Deconlinestore.com will assemble purchased products at its discretion and with its qualified personnel, only when the place of assembly is located at a distance of not more than 100 km from Deco Mobili point of sale in Martina Franca (Puglia) - with costs previously specified during purchase at the expense of the customer.

For more information on assembly service, please see our Terms and Conditions by clicking here.

13) What to do upon receipt of the ordered product?

Upon receipt the ordered product the Customer shall verify: a) the correspondence of the number of packages received with those specified in the transport document; b) the integrity of the packaging; c) the presence of injury to the packaging, which is not pinched or wet and not showing any alterations that make noise and assume an anomaly to the integrity of the content itself. If the customer detect the presence of anomalies, he has to immediately notice to the carrier upon receipt of the product.
In the case of "good unchecked" the customer must inform Deconlinestore.com about the anomalies founded within 24 hours of delivery itself,  by e-mail at or by telephone: +39 080 48 56 560

14) How do request an invoice?

The invoice will accompany the goods during the voyage. For the issuance of the invoice, Deconlinestore will refer to the data provided by the customer during the checkout process. The Customer must pay attention to complete correctly all the billing information. After the issuing of the invoice, Deconlinestore.com will not be able to make any changes to the data shown in the same. The amounts will be shown in Euros only. All prices shown online include VAT. The Customer may change the billing information for each new order placed on the website.

15) It is possible to purchase a Gift Card on Deconlinestore.com?

The Gift Card is a service available on Deconlienstore.com. It is sold exclusively through advance payment and it can be used immediately online and at Deco Mobili showroom in Martina Franca (Puglia). For more information about coupons, methods of use and purchasing procedure, please view the relative Terms and Conditions here.

16) It is possible to return a product ordered? How?

Within 14 days of receipt of the goods ordered, the customer may ask for a return. The customer must send the return request before expiration date, by sending a written communication (with the reference to the order number and the item that he intends to return) by fax to the number 080/4308091 or via e-mail to e-mail or by letter or via mail to Deco Mobili srl Via Mottola KM 2 Z.na Ind.le, 74015 Martina Franca (TA). Once Deconlinestore.com receive the return request, the Customer Service of Deconlinestore.com will send the customer a written confirmation containing the "Return Authorization Number" and the address to which he has to send the parcel. The purchased goods must be returned unused and undamaged in its original box complete in all its parts (including packaging and documentation and accessories), within a period not exceeding 14 days from receipt of goods to: DECO Mobili Srl Via Mottola KM 2 Z.na Ind.le, 74015 Martina Franca (TA). The customer must write the return authorization number on the parcel or parcels that intend to return. We recommend to avoid to affix labels or adhesive tape on the original packaging of the product. It is not possible to ask for a return of customized goods.  For more information on the return of the goods and the right of refund, please see our Terms and Conditions by clicking here.

17) In which cases the return is not allowed?

The right of withdrawal governed by the Terms and Conditions is not applied to:

- the goods custom made or clearly personalized (i.e.: kitchens, furniture of non-standard measures, paintings, cabinets, sofas, bedrooms, beds, etc. and everything that involves customization);
- the sealed goods which are not suitable to be returned for hygiene reasons related to health protection and were unsealed after delivery (eg. mattresses, pillows, bedding articles, etc. ).

For more information please see our Terms and Conditions by clicking here.

18) How to proceed in case of different or defective merchandise?

In the case of different or defective product Deconlinstore.com will replace the same product on the condition that Customer shall give notice within 10 days from the date of receipt, subject to availability of the product. Verified the existence of the alleged defect, Deconlinestore.com will send the customer a free replacement component or product in the shortest time possible. The replacements will be made to the shipping address entered at time of purchase.

19) In the event of product’s unavailability I will be refunded?

If a purchased order contains an article which became in the meantime - even for mere error - not available, the order of that article will be void. Deconlinestore.com will promptly refund the amount paid by the customer, including shipping costs, and in any case within a period of thirty days from the day following the receipt of the order. The refund will be made through the same method of payment used for purchase or by bank transfer. For more information, please see our Terms and Conditions by clicking here.

20) The products purchased on Deconlinestore.com are covered by warranty?

Deconlinestore.com and/or producer partners provide, in relation to each product, the legal guarantee of conformity with the terms and conditions laid down in Articles. 128 et seq. of the Consumer Code. The rights arising from the legal guarantee of conformity may be exercised - if the product has been used properly - in respect of its destination and as provided in the instruction manual attached to the product purchased by the customer. For more information about the legal guarantee of conformity, please see our Terms and Conditions by clicking here.

21) In case of purchase for disabled people, it is possible to benefit from preferential VAT?

Shopping on www.deconlinestore.com the customer can benefit from preferential VAT at 4%, which is reserved for the handicapped person referred to in Article 3 of Law 104 of 1992. Among the products subject to reduced VAT at 4%, for example, there are chairs and similar vehicles for invalids with motorized or otherwise mechanically propelled needed to walking and lifting. To get preferential VAT at 4%, you must contact Deconlinestore.com by calling 080/4856560 and follow the procedure for the necessary documentation. (Article 6.1 of the General Conditions of Sale).

22) If I need assistance or in case of complaint who do I contact?

If you need any assistance or claims related to products purchased on Deconlinesteore.com the customer may contact our Customer Service by sending an e-mail at or by telephone: +39 080 48 56 560

23) What happens to my personal information?

Deconlinestore.com gives particular attention to the security of personal data of its customers and treat them in accordance with the priorities dictated legislative, about their protection (Legislative Decree 2003/196). For more information on the processing of personal data, please see our Terms and Conditions by the section "Privacy Policy".